REDESIGN OF THE PROCESSES IN THE BULGARIAN PUBLIC ADMINISTRATION – THEORETICAL ASPECT

Abstract

ABSTRACT Bulgarian society today is faced with the inefficiency that characterizes modern public administration, a topic that concerns quite a few specialized scientists as well as ordinary citizens. This article highlights the urgent need to revise the procedures by extending and simplifying them. The method for reducing problematic administrative procedures is presented, as well as the attempt to increase their efficiency through bibliographic analysis of relevant concepts, with the aim of their redesign and simplification. Simplification of procedures is a quality tool that supports administrative reform in a decisive way. It is addressed to the citizens, but mostly to the employees of the public administration, for whom the dysfunction and lack of common sense in the work of the modern Bulgarian state become a daily routine.